Trách nhiệm chính

• Operate, secure, and optimize TCB's AI platform ecosystem including AWS Bedrock, agentic AI solutions, and internal machine learning services.
• Deploy, operate, and maintain AI infrastructure on AWS platforms such as Bedrock, SageMaker, EKS, and Lambda.
• Ensure platform availability, scalability, and performance in accordance with agreed SLA and latency targets.
• Design, implement, and optimize CI/CD pipelines for AI models, prompts, and AI agents.
• Establish model lifecycle management including versioning, evaluation, testing, deployment, and rollback mechanisms.
• Automate AI delivery processes to improve deployment reliability and reduce operational risks.
• Establish observability frameworks covering logs, metrics, traces, token consumption, and AI output quality.
• Monitor system health and proactively identify operational risks.
• Investigate and resolve incidents following Jira ITSM and organizational service management processes.
• Monitor and analyze AI platform consumption and token usage across departments.
• Implement budgeting controls, quota management, cost alerts, and optimization initiatives.
• Manage access controls and authentication through Azure AD (Microsoft Entra ID) and enterprise identity services.
• Implement AI guardrails and governance controls to ensure secure and responsible AI usage.
• Collaborate with software engineering, infrastructure, security, and business teams to transition AI solutions into production.
• Develop and maintain operational runbooks, knowledge articles, and technical documentation on Confluence.
• Provide operational guidance and best practices for AI platform users and stakeholders.
• Support continuous improvement initiatives across AI operations and platform management.

Yêu cầu

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Artificial Intelligence, or related disciplines.
• Minimum 4 years of experience in DevOps, SRE, Cloud Engineering, or related infrastructure roles.
• Minimum 1 year of hands‑on experience operating AI/ML or Generative AI/LLM systems in production environments.
• Strong experience with AWS services including IAM, VPC, Bedrock, SageMaker, EKS, Lambda, or equivalent cloud AI services.
• Practical experience with Docker, Kubernetes, Terraform, and CI/CD tools such as GitHub Actions or GitLab CI.
• Proficiency in Python and Bash scripting.
• Good understanding of APIs, RAG (Retrieval-Augmented Generation), Vector Databases, Prompt Engineering, and Model Evaluation.
• Experience with monitoring and observability platforms such as CloudWatch, Prometheus, Grafana, or similar solutions.
• Knowledge of ITIL / ITSM processes and operational governance.

Yêu cầu ưu tiên

• AWS certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer Professional, AWS Certified Machine Learning Specialty.
• Experience in FinOps practices and cloud cost optimization.
• Experience with Azure AD / Microsoft Entra ID and SSO integration.
• Experience working in insurance, banking, or financial services environments.
• Strong automation mindset and continuous improvement approach.
• English proficiency sufficient for reading technical documentation, collaborating with technology vendors, and supporting platform operations.

Thông tin khác

• Location: Hà Nội, Vietnam.
• Facility: Insurance.
• Category: IT & Data.
• Job Type: Not specified.
• Headcount: 1 (default).
• Application deadline: Not specified.