Assistant Manager, Digital Platform Operations - Vietnam
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
14/11/2026
Về công việc
Trách nhiệm chính
- Support day‑to‑day order processing, including validation, fulfilment, returns/refunds and follow‑up on order‑related issues to ensure accuracy and timeliness.
- Monitor last‑mile delivery performance and support actions required to fulfil consumers’ orders on time in full (OTIF).
- Assist in weekly SLA and KPI reviews with relevant vendors and marketplaces, and follow up on agreed actions.
- Support yearly capacity planning and SLA alignment activities with key stakeholders including marketplace partners, local SCM, Platform KAMs and Planning teams.
- Coordinate marketplace operational matters with platform account managers and internal teams, supporting issue resolution and performance improvement.
- Work closely with enablers, system integrators, internal tech, supply chain management (SCM), e‑commerce team, Platform KAMs and finance teams to support operational alignment and solution implementation.
- Assist in the reconciliation of financial transactions, including payments, refunds and marketplace fees, ensuring accuracy and compliance with financial policies.
- Coordinate with stakeholders to help maintain healthy stock levels across relevant markets and support timely follow‑up on inventory‑related issues.
- Support enablers in managing returns, refunds and post‑order escalations to help ensure a high level of customer satisfaction.
- Liaise with enablers to follow up on consumer‑related issues, including complaints, returns, refund requests and product‑related matters. Support weekly SLA tracking with the enabler to maintain a strong consumer experience.
- Prepare and maintain operational reports, review materials and process documentation to support team awareness and performance tracking of SEA fulfilment and backlog status.
- Identify process improvement opportunities and support implementation of backend operational enhancements to improve efficiency, reduce errors and cancellations, and lower operational costs.
- Assist with creation and maintenance of system and process documentation, and support training or onboarding activities for relevant team members.
- Support alignment of backend operations with marketplace policies, local regulations and company standards. Assist in strategic initiatives and projects related to inventory management and revenue opportunity optimization.
Yêu cầu
- Bachelor’s degree in engineering, economics, marketing or business administration (preferred).
- 3+ years of extensive experience managing marketplaces such as Shopee, Lazada, Tokopedia at a regional level.
- Strong data and Excel skills.
- Excellent written and verbal communication and interpersonal skills.
- Excellent English and Vietnamese language proficiency.
- MNC background and sensitivity to cross‑culture environment.
Thông tin khác
- Job Title: Assistant Manager, Digital Platform Operations - Vietnam
- TEAM: Digital
- Location: Ho Chi Minh City
- Contract Type: Full time
- Date: Oct 15, 2026
- Number: 550968