Trách nhiệm chính

• Greet guests upon arrival in a professional, friendly, and courteous manner.
• Assist guests with their luggage upon check-in and check-out, ensuring all items are safely handled and transported.
• Escort guests to their rooms, explain room features and amenities, and address any guest queries.
• Provide information on hotel facilities, services, and local attractions.
• Ensure that guests are comfortable and assist with any special requests, such as booking transportation, providing directions, or arranging for amenities.
• Offer a personalized guest experience, ensuring that VIP guests or guests with special needs receive priority service.
• Coordinate with driver to update car/bus maintenance status/report.
• Supervise and coordinate the activities of the bell staff to ensure efficient operations and high guest service standards.
• Assign tasks to bell staff, including luggage handling, room deliveries, and guest escort services.
• Train new bell staff on proper guest interaction techniques, luggage handling, and safety protocols.
• Monitor bell staff performance, providing feedback, coaching, and addressing any performance issues.
• Ensure that all bell staff are dressed in a professional manner and adhere to hotel uniform and grooming standards.
• Oversee the safe handling of guests' luggage, ensuring that it is securely delivered to guest rooms and retrieved upon departure.
• Coordinate guest transportation, including arranging for taxis, shuttle services, private cars, and airport transfers.
• Maintain a visible and accessible presence in the hotel lobby, offering assistance to guests and responding to their needs promptly.
• Oversee the operation of the bell desk, ensuring it is well-maintained, organized, and stocked with necessary supplies.
• Maintain knowledge of emergency evacuation procedures and assist guests in emergencies when necessary.
• Perform other responsibilities as assigned by Management team.

Yêu cầu

• Relevant educational background, vocational training, academic degree, or professional qualification applicable to the position and commensurate with the position level.
• Relevant experience in a similar position and/or within a similar scale of operation, commensurate with the position level.
• Good knowledge of relevant SOPs, operational standards, health & safety requirements, and workplace regulations.
• Good communication, teamwork, problem-solving, and adaptability skills.
• Strong commitment to service excellence and professional standards.
• Ability to work effectively in a fast-paced hospitality environment.

Yêu cầu ưu tiên

• Relevant professional certifications and English proficiency are advantages, depending on the position.

Mức lương

• Lương: Thỏa thuận.

Phúc lợi

• Join the pre-opening team of two brand-new hotels.
• Pre-opening experience.
• Career development & training.
• Pre-opening allowance.
• Island allowance.
• Staff accommodation.
• Preopening meal allowance.
• Health insurance.
• Accor career opportunities.
• Working 5 days per week, 2 days off per week.
• Other benefit.

Thông tin khác

• Số lượng: 6.
• Hạn nộp: 08/11/2026.
• Nộp hồ sơ ứng tuyển.
• Nơi làm việc: Kiên Giang.
• Giờ làm việc: Làm theo ca.
• Loại hình: Khách sạn/ Khu căn hộ Resort/ Khu Du lịch.
• Ngành nghề: Tiền sảnh.
• Vị trí: Trưởng ca/ Giám sát.
• Cập nhật: 09/09/2026 15:24.
• Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.
• Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam.
• Please submit your resume via Email: HC675HR(at sign)accor.***