Customer Service Assistant
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
15/11/2026
Về công việc
Trách nhiệm chính
- Respond to and ensure customer enquiries and requests are addressed in a timely manner.
- Coordinate with the sales team, other departments, suppliers, and other ticket centers to ensure the print quality and customers’ requirements are met.
- Handle customer complaints according to the company procedures and service standard.
- Communicate with the sales team and key vendors regarding the latest development of the customer and maintain updated customer profile information.
- Proactively share product/system knowledge gained through experience to improve quality.
- Prepare proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.
- Take orders, determine charges, and oversee billing or payments.
- Provide information about products and services and respond to questions and complaints professionally.
- Maintain accurate records of all transactions made in connection with the work.
Yêu cầu
- Bachelor’s degree is desirable.
- At least one year’s experience in a customer facing role.
- At least one year’s experience in the garment/textile/sportswear industry.
- Fluent in English.
- Foreign language proficiency by location (if applicable).
Phúc lợi
- Health Insurance.
- 24 days holidays plus national holidays.
- Life Insurance.
Hình thức làm việc
- Onsite at the office in Quận 7, Ho Chi Minh City.
Thông tin khác
- Work for a market leading, established product company.
- Nice modern offices with great facilities.
- Ability to commute or relocate to Quận 7 before starting work (Required).
- Application question: What is your level of proficiency in English? (Basic/Professional/Fluent).