GUCCI - Client Advisor
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
01/11/2026
Về công việc
Trách nhiệm chính
- Proactively engage clients from first contact, ensuring they feel valued and comfortable through best-in-class service both in-store and remotely.
- Deliver personalized, client‑centric experiences that build lasting relationships, drive repeat business, and strengthen brand loyalty.
- Build rapport by uncovering clients’ needs, desires, and aspirations, and by exceeding expectations through generosity and proactive service.
- Expand the client base by recruiting new customers and nurturing existing ones.
- Leverage in‑store technology to create a smooth, pleasant, and relevant client experience.
- Collect and analyze client information throughout the journey to tailor services to individual preferences.
- Enrich the client experience with insights on local lifestyle trends (theatre, arts, travel, etc.).
- Drive sales results by monitoring KPIs and maximizing opportunities both in‑store and remotely.
- Provide exceptional service focused on hospitality, luxury gestures, and product rituals.
- Apply effective, natural, warm selling techniques to increase sales and maintain a client‑centric attitude.
- Match products to client needs and benefits, using cross‑selling and upselling techniques.
- Promote virtual appointments and distance sales, creating new selling opportunities.
- Maintain a “One‑Gucci‑Client” perspective across all touchpoints—purchase, exchange, returns, repairs—to ensure a positive experience.
- Guide clients to make informed purchasing decisions with storytelling, expert product knowledge, and honest styling advice.
- Attend trainings to deepen product knowledge and selling skills, staying current on fashion trends, competitors, and client segmentation.
- Combine styling expertise with product offerings to best serve clients.
- Embod…
Thông tin khác
- Job Type: Regular
- Start Date: 2026-10-15
- Organization: Gucci Vietnam Co. Ltd.