Housekeeping Manager
East West Ave of Hon Thom
Hạn nộp hồ sơ:
08/11/2026
Về công việc
Trách nhiệm chính
- Manage daily shift operations of Housekeeping, Recreation/Health Club, and, if applicable, Laundry.
- Direct and work with employees to verify property guestrooms, public space and employee areas are clean and well maintained.
- Inspect guestrooms daily and hold people accountable for corrective action.
- Support and supervise an effective inspection program for all guestrooms and public space.
- Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
- Verify all employees have proper supplies, equipment and uniforms.
- Communicate areas that need attention to staff and follow up to verify understanding.
- Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards and procedures.
- Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
- Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establish and maintain open, collaborative relationships with employees and verify employees do the same with them.
- Schedule employees to business demands and track employee time and attendance.
- Verify employees understand expectations and parameters.
- Verify property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process, where applicable.
- Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Observe service behaviors of employees and provide feedback to individuals.
- Verify employee recognition is taking place on all shifts.
- Participate in an on-going employee recognition program.
- Solicit employee feedback, utilize an “open door” policy, and review employee satisfaction results to identify and address employee problems or concerns.
- Participate in employee progressive discipline procedures.
- Celebrate successes and publicly recognize the contributions of team members.
- Set a positive example for guest relations.
- Understand the brand's service culture.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Respond to and handle guest problems and complaints.
- Strive to improve service performance.
Yêu cầu
- High school diploma or GED with 2 years experience in housekeeping or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Full-time employment.
Mức lương
- Thỏa thuận.
Thông tin khác
- Job Number: 26131673.
- Schedule: Full Time.
- Position Type: Management.
- Located Remotely? N (not remote).
- Location: East West Ave of Hon Thom, Phú Quốc, Vietnam.
- No salary specified.
- No application deadline.
- No benefits listed.