Player Support Specialist - Gaming Account
Hạn nộp hồ sơ:
06/11/2026
Về công việc
Trách nhiệm chính
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue to provide strategic solutions that best address customer's needs while ensuring any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform any other duties and responsibilities assigned by management within your category of employment and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Yêu cầu
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Strong communicator with emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and ability to work with multiple systems and learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Yêu cầu ưu tiên
- Preferable with 2 years of working experience in the related field; fresh graduates encouraged.
Phúc lợi
- Attractive remuneration and great perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for career growth.
- Positive work culture that enables your future.
- Easy-to-access location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts in your field.
- Join a global company, winner of hundreds of industry awards.
Thông tin khác
- Location: Vietnam.