Sea Logistics Operational Care Supervisor, Booking
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
06/11/2026
Về công việc
Trách nhiệm chính
- Lead a team to complete various transport activities while coordinating with Customer Care Specialists to ensure timely and efficient fulfillment of all requirements.
- Create and complete shipment details in the internal transport management system (e.g., carrier/vessel, item description, etc.).
- Monitor and report on operational performance of carriers and other vendors, ensuring strong data quality for timely and accurate customer reporting.
- Coordinate with customer care, haulers, and carriers for the export of shipments and organize transport activities based on the customer promise.
- Obtain DG approval where necessary.
- Create files for consolidation containers (unless performed by dedicated SaCo planners).
- Ensure costs and revenues are entered during shipment creation, providing cost awareness and efficiency, and ensuring profit maximization.
- Support and resolve claims and disputes.
Yêu cầu
- Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
- At least 2 years of relevant experience in a similar role, including people management and performance management.
- Mandatory experience in US trade lane.
- Strong knowledge of logistics operations, import/export and booking processes.
- Strong knowledge and network with local carriers.
- Strong problem‑solving and communication skills.
- Customer‑oriented mindset with a focus on delivering practical solutions.
- Good command of English, both written and spoken.
- Team player, adaptable, able to work under pressure during peak periods.
Thông tin khác
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