Trách nhiệm chính

• Oversee all spa operations, ensuring exceptional guest experiences, high service standards, and strong business performance.
• Lead, inspire, and develop the spa team while driving revenue growth, operational excellence, and wellness innovation.
• Maintain the highest standards of service, cleanliness, ambiance, and presentation throughout the spa.
• Handle guest feedback promptly and effectively to maximize guest satisfaction and loyalty.
• Develop innovative wellness programs and seasonal spa offerings.
• Recruit, train, coach, and motivate spa associates and therapists.
• Foster a positive team culture aligned with Rosewood Hotel Group values.
• Conduct regular performance reviews, training sessions, and development plans.
• Manage daily spa operations, scheduling, staffing, and facility maintenance.
• Ensure compliance with health, safety, hygiene, and wellness regulations.
• Monitor service quality and implement continuous improvement initiatives.
• Maintain inventory controls and oversee spa product management.
• Develop and execute strategies to achieve revenue and profitability targets.
• Analyze business performance and prepare operational reports.
• Manage budgets, payroll, inventory costs, and purchasing requirements.
• Identify opportunities to maximize retail sales and treatment revenue.
• Partner with Marketing and Revenue teams to promote spa services and wellness experiences.
• Establish relationships with guests, local businesses, and wellness partners.
• Drive membership, package sales, and promotional campaigns.

Yêu cầu

• Diploma or Degree in Hospitality Management, Spa Management, Wellness, Business Administration, or a related field.
• Professional spa, wellness, or hospitality certifications are advantageous.
• Minimum 2-3 years of experience in a Spa Manager or Assistant Spa Manager role within a luxury hotel, resort, or wellness destination.
• Proven success in managing spa operations and achieving financial goals.
• Experience leading multicultural teams in a luxury hospitality environment.
• Strong leadership and people management capabilities.
• Excellent guest service and communication skills.
• Commercially driven with strong financial acumen.
• Passion for wellness, hospitality, and luxury service.
• Strong problem‑solving and organizational skills.
• Proficiency in Microsoft Office and spa management systems.
• Excellent English communication skills; additional languages are an advantage.

Yêu cầu ưu tiên

• Professional spa, wellness, or hospitality certifications are advantageous.
• Additional languages are an advantage.

Phúc lợi

• Competitive salary and service charge.
• Comprehensive insurance and healthcare benefits.
• Associate accommodation and meals on duty.
• Learning and development opportunities within Rosewood Hotel Group.
• Career growth and international mobility opportunities.
• Associate recognition and wellbeing programs.
• Complimentary room night across Rosewood Hotel Group properties.

Thông tin khác

• Position: Spa Manager.
• Employer: New World Phu Quoc Resort.
• Department: Spa & Wellness.
• Location: Phú Quốc, Vietnam.
• Job type: Full-time Permanent.
• Hiring entity: New World Phu Quoc Resort.
• Reporting to: Director of Rooms.
• No application deadline specified.
• Positions: 1.
• Salary: not disclosed.