Trách nhiệm chính

• Responsible for the set-up, management & operation of the Hotel Spa
• Conduct therapist training and set up the Spa Product and Operating Standards
• Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets
• Monitor staff performance & review operation for improving service standard
• Handle daily operation issue, to ensure good customer experience & service standard
• Perform sales consultations where required
• Design and implement the marketing strategic plans of the Spa
• Strengthen customer relationship and handling customer inquiry
• P&L responsibilities
• Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments
• Participate as a team player and establishes strong working relationships to deliver positive results
• Continually seeks to improve performance through individual efforts and with the assistance of others
• Seeks feedback on performance and focuses on areas of shortfall
• Maximizes opportunities for self-development. Prepares roster of the department and overseas other staff rosters
• Is open to new ideas and is willing to make changes in the job and routine as required
• Is able to cope under pressure at busy times and responds positively to changes in the workplace
• Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision
• Follows standards, policies and procedures
• Meets required attendance and grooming standards
• Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Contributes to pricing decisions
• Participates in the planning of departmental goals as they relate to the wider hotel strategy
• Builds and maintain relationships with internal and external customers
• Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation
• If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction
• Maintains the highest level of discretion and privacy during any guest interaction
• Maintains a soft tone during conversation with colleagues, guests and on the phone
• Refrain from any unnecessary conversation within Spa treatments areas
• Understands and takes into account the global nature of business

Yêu cầu

• Good English in speaking & writing
• Similar position at another 5* hotels/resorts
• Customer service oriented

Phúc lợi

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Thông tin khác

• The world is yours with Meliá
• Discover a boundless path at Meliá, where opportunities for growth and development are endless.
• Be proud to belong to Meliá as we are proud of you
• At Meliá we are all VIP
• Great professionals who make everyday life easier and exceptional.
• We promote our commitment to equality and diversity, avoiding any kind of discrimination.
• We support the sustainable growth of our industry through a socially responsible team.
• If you want to be “Very Inspiring People“, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR