T&T Senior Analyst - ETP As A Service/Operate (SAP FICO) - VN
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
19/11/2026
Về công việc
Trách nhiệm chính
- Provide Level 1 or Level 2 AMS support for escalated issues, troubleshooting medium to complex production incidents and ensuring resolution in accordance with SLA.
- Conduct problem management to reduce recurring incidents, present root cause analysis, and deliver permanent fixes within agreed timeframes.
- Lead high‑level solution design discussions for medium to complex enhancements, estimate effort, and ensure end‑to‑end solutioning, building, testing, and delivering enhancements on schedule.
- Maintain documentation according to firm standards, best practices, and SOPs.
- Comply with AMS processes, procedures, and client IT policies.
- Participate in continuous improvement initiatives to enhance existing processes.
- Support project teams in delivering solution applications, developing work products, creating presentation materials, and coordinating communications with clients.
- Collaborate with diverse project team members to solve problems, improve performance, and generate value across industries.
- Uphold firm standards and ethos in interactions with team members and clients.
- Lead and/or coach Analyst and Consultant level members.
- Support business development by contributing to proposals, presentations, and publications.
Yêu cầu
- Bachelor’s degree in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
- 2‑5 years of experience working with SAP S/4HANA or SAP ECC as a support team lead/member, implementation team lead/member of SAP Finance (FICO).
- Good knowledge of integration with related modules/sub‑modules to understand end‑to‑end business processes, test data/scenarios, and perform testing.
- Basic technical debugging experience is an added advantage.
- Good command of English.
- Ability to lead and/or facilitate discussions, engage stakeholders, and drive positive outcomes.
- Proactive, resourceful, able to rally members and deliver tasks in a timely manner.
- Flexibility to take on new solutions/applications and ensure successful integration and support.
- Willingness to work based on client business workdays and office hours, on a rotation basis to support critical requests after office hours.
- Ability to travel if required to client site.
Thông tin khác
- Requisition ID: 116936.
- Only shortlisted candidates will be notified.
- Apply via the official Deloitte website; Deloitte will not contact you via messaging platforms for job offers or requests for money.